¿Es realmente una herejía hablar de equidad, justicia y confianza en las organizaciones?

Esteban Fernández Sánchez, Beatriz Junquera Cimadevilla

Resumen


El objetivo de este trabajo era revisar las aportaciones de la literatura acerca de cómo evitar la destrucción de confianza y cómo crearla dentro de una organización, considerando que la misma constituye un recurso organizativo clave, especialmente en las organizaciones con determinadas características. Para ello, se revisaron las aportaciones de la teoría de la equidad y la justicia organizativa. La revisión de la literatura nos ha permitido concluir que el recurso confianza es escaso, fácil de destruir y prácticamente imposible de reconstruir.

The aim of this paper is to review the contributions of the literature about how to avoid the confidence destruction and how to create it inside an organization. We have considered that confidence is a key organizational resource, specially in certain kind of organizations. With this objective, we have reviewed the contributions of the theory of equity and the theory of organizational justice. The review of the literature has allowed us to conclude that the resource confidence is scanty, easily to destroy and practically impossibly to reconstruct.

Palabras clave


Justicia organizativa; Confianza organizativa; Motivación; Productividad; Dirección de los recursos humanos; Organizational justice; Organizational confidence; Motivation; Productivity; Human resource management

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Referencias


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DOI: http://dx.doi.org/10.18002/pec.v0i10.639

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