FRAGATA, A. O. da S.; MUÑOZ GALLEGO, P. A. The importance of perceived service quality in banking loyalty for large business customers. Pecvnia : Revista de la Facultad de Ciencias Económicas y Empresariales, Universidad de León, [S. l.], n. 2010, p. 151–164, 2010. DOI: 10.18002/pec.v0i2010.768. Disponível em: https://revistas.unileon.es/index.php/Pecvnia/article/view/768. Acesso em: 30 ene. 2023.